Customer Service Representatives Open To Fresh

First point of contact interacting with patients over the phone
- Handles a high volume of incoming calls
- Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols
- Responds to questions and concerns and directs them to appropriate location or department
- Provides on-going communication with clinical staff regarding real-time patient status
- Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling
- Multitasks between several different technology systems to complete functions
- Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
- Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
- Informs patients of possible co-pays and deductibles needs to be paid at the time of service

Qualifications:

- Excellent communication skills
- Must be amenable to work onsite
- Must be amenable to be assigned on night shift
- Must have a Bachelor's degree, for those who do not have BPO experience
- For undergrads, a year of BPO experience is required
- Must be fully vaccinated
- Must be willing to undergo paid training

**Location**:

- Uptown Mall (BGC, Taguig)

**Salary**:

- 25-38,000 Salary package depending on the length of BPO experience

**Job Types**: Full-time, Permanent

**Salary**: Php25,000.00 - Php38,000.00 per month

**Benefits**:

- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift

Supplemental pay types:

- 13th month salary
- Performance bonus