Customer Service Representatives For Advertising/Marketing Co.

Customer Service RepresentativeWe're on the lookout for an enthusiastic Entry Level Customer Service Representativewho thrives in fast-paced, tech-driven environments. As a pivotal member of our team,you'll play a crucial role in ensuring our customers receive top-notch support,empowering them to navigate our software seamlessly and ensuring they leverage ourautomation tools effectively.Duties and Responsibilities:? Provide Exceptional Support: Delight our customers with timely and accurateassistance via phone, email, and chat channels, enabling them to harness the fullpower of the client's suite of products.? Technical Troubleshooting: Dive into technical issues head-on, guiding customerstoward effective solutions that streamline their booking management processesand boost profitability.? Feedback Loop: Document customer interactions, gather valuable feedback andcollaborate closely with our product development team to continuously refineand enhance our software solutions.? Cross-functional collaboration: Work hand-in-hand with various teams to addresscustomer needs comprehensively, ensuring a seamless user experience across theboard.? Product Education: Be the go-to resource for educating customers on newfeatures and updates, driving engagement, and maximizing software utilization.Minimum Qualifications? Bachelor's degree in Information Technology, Business, Hospitality Management,or related fields is preferred.? Demonstrate a keen interest in technology and software solutions, particularlywithin the vacation rental or hospitality industry.? Possess excellent communication skills with a customer-centric approach,ensuring every interaction leaves a positive impact.? Familiarity with CRM systems, help desk software, or similar technologies is adefinite plus.? Ability to analyze complex problems and provide clear, concise solutions thataddress customer needs effectively.? Ability to work independently and collaborate effectively with cross-functionalteams.? MUST speak English fluently. Additional Languages are a HUGE plus!? Must be comfortable working on camera with virtual teleconferencing tools.? Recognize upsell and cross-sell opportunities, present and offer products fromclient's portfolio? Amenable to reporting onsite and willing to work different shifts as needed toensure comprehensive customer support coverage.Hybrid | Comm skills is a must