Customer Service Representative With Or Without Bpo Experience

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints in a timely manner.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information.
• Collaborate with other departments to resolve complex issues.
• Follow up with customers to ensure their issues are resolved.
• Identify and escalate priority issues to the appropriate team.
• Provide feedback on the efficiency of the customer service process.
• Assist in training new customer service representatives.
• Meet or exceed performance metrics and targets.
• Stay updated on product knowledge and company policies.