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Customer Service Representative - Voice (Pooling)

Details of the offer

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative.

Billing Questions and Issues
Cancellation of orders
Following up on orders or concerns
Product Inquiries
Return and exchange questions and processes
Return requests for faulty products or size issues
Refunds for items
Correcting Shipping errors
Tracking inquiry

REQUIREMENTS
Desire to help customers
Strong written skills
Quick learner who can pay attention to detail
Ability to work well in a team
Preferably with prior data entry or CSR experienced
EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

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