Customer Service Representative (Voice)

**Primary Duties and Responsibilities**:

- Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
- Create a genuine connection with our customers, and identify customer concerns and needs proactively.
- Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
- Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
- Stay up to date on all relevant company and product updates and information

**Knowledge and Skills Required**:

- At least Senior High School Graduate
- Excellent written and spoken English communication skills
- **Applicants must be willing to work in an office-based setup**:

- **Applicants must be willing to work in Paragon Plaza, Mandaluyong**:

- Can start immediately
- Willing to work during Manila night hours (shifting schedules) and weekends

**Salary**: Php20,000.00 - Php24,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Free parking
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)