Job Title: Customer Service Representative | Voice AccountLocation: 100% Onsite - Cebu City Account: US Based International Account Job Type: Full-time Company Overview: CSV Now, a well-established talent acquisition consultant for Silicon Valley startups, is expanding into the BPO industry to deliver tailored solutions for small and medium-sized businesses. This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now. We are currently seeking a motivated Customer Service Representative to join our growing team in the Philippines. Role Overview: We are seeking a skilled and dedicated Customer Service Representative with experience in voice support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions, ensuring timely and accurate resolution of inquiries. If you're passionate about providing outstanding customer service, we'd like to have you on our team! Responsibilities: Serve as the main point of contact for customers, assisting them with their queries.Maintain a positive, empathetic, and professional attitude towards customers at all times.Utilize our knowledge base to find answers to product-specific questions.Collaborate with colleagues to ensure seamless communication and coordination. Requirements: Minimum of 6 months of experience as a Customer Service Representative or in a similar customer-facing role.Excellent communication and interpersonal skills.Ability to maintain professionalism and demonstrate empathy in challenging situations.Strong problem-solving abilities and attention to detail.Ability to handle multiple tasks simultaneously and stay organized under pressure.Work Schedule & Setup: Must be amenable to work onsite near Ayala Business Park, Cebu City.Open to working flexible hours, including day, night, weekend, and holiday shifts.Why Join Us: Enjoy a 13th-month salary10% night differentialTwo days off each weekAccess to government-mandated benefits and additional company perksHMO coverage after 90 daysOpportunities for career growth and advancement within the company