We're Hiring.
We are hiring aCustomer Service Representativeto join our Financial team.
Our Customer Service Representatives is an integral role in the operations of our Manila Office.
The details.
**Day-to-day responsibilities**:
Review accounts with disputed items and exhaust recovery options to avoid taking financial losses
Process disputed items according to the association and federal government guidelines
Correspond with cardholders, merchants, and merchant banks as part of processing dispute cases
Manage prepaid card negative balances, and minimize losses by utilizing chargebacks
Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests
Perform other duties as assigned by Department Management.
With at least 1 year BPO Experience and 6 months financial background (have worked with a banking institution or program, credit card disputes, debit card disputes, financial technology,mobile banking, digital banking, etc.)
Average English communication skills
Must be willing to work in BGC Taguig
Must be willing to work on shifting schedules
The Perks.
Medical, Dental, Vision, and Life Insurance Benefits
Paid Time Off
Retirement Benefits
Learning and Development Opportunities
What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.
Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
We want you.
We're committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.
We're Hiring.
We are hiring aCustomer Service Representativeto join our Financial team.
Our Customer Service Representatives is an integral role in the operations of our Manila Office.
The details.
**Day-to-day responsibilities**:
- Review accounts wi