The Spanish Language Customer Service Representative will be responsible for providing exceptional customer support to Spanish-speaking customers.
This role requires fluency in both Spanish and English, strong communication skills, and the ability to address customer needs in a professional and timely manner.
The representative will assist with inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive brand image.
Key Responsibilities:
Customer Support:
Provide customer service via phone, email, chat, or in-person in Spanish.
Address customer inquiries, issues, complaints, and product/service information.
Offer assistance in a clear, friendly, and professional manner, ensuring a positive experience for Spanish-speaking customers.
Order and Account Management:
Process orders, returns, exchanges, and account updates in both Spanish and English.
Help customers with technical issues or troubleshoot problems they encounter.
Ensure that customer records are accurately maintained in the system.
Problem Resolution:
Resolve customer complaints or escalated issues promptly, maintaining a calm and empathetic approach.
Work with other departments to find solutions to more complex issues and follow up to ensure resolution.
Product Knowledge:
Stay informed about the company's products, services, promotions, and policies.
Assist customers by providing detailed explanations of product features and specifications in Spanish.
Customer Retention:
Encourage customer loyalty by delivering excellent service and resolving issues efficiently.
Follow up with customers to ensure satisfaction and foster long-term relationships.
Record Keeping and Reporting:
Maintain accurate records of customer interactions, transactions, feedback, and complaints.
Report recurring customer issues to management for process improvement.
Team Collaboration:
Work closely with the customer service team to share information and best practices.
Participate in ongoing training sessions to improve product knowledge and service skills.
Required Skills and Qualifications:
Education: High school diploma or equivalent (some positions may require a degree or specific certifications).
Experience: Previous experience in customer service or bilingual roles is preferred atleast two years experience in Spanish Language.
Language Proficiency: Fluency in both Spanish and English (written and spoken) is a must.
Skills:
* Strong communication and interpersonal skills.
*Ability to handle customer concerns with empathy and professionalism.
*Excellent problem-solving and multitasking abilities.
* Proficiency in customer service software, databases, and Microsoft Office.
Attributes:
-Patience and resilience in dealing with upset or challenging customers.
-A positive and customer-first attitude.
-Strong attention to detail and organizational skills.