Customer Service Representative - Quezon City

TASQ Staffing Solutions is looking for healthcare call center agents for its Quezon City site. What follows after submitting your resume is an over-the-phone interview. Classes start November 13.QUALIFICATIONS 4 year course graduates with 1yr and 6mos BPO experience Completed 2 years in College with 1yr and 6mos BPO experience Above average English communication skills Good interpersonal skills Analytical and problem solving skills Good comprehension skills Basic knowledge with MS Office Willing to work on weekends and holidaysMust be willing to work on site in Quezon CityUpon hire: basic pay will be discussed by the client + 1k flex fund allowanceOther benefits: -20% Night differential -HMO coverage for employee upon Day 1 and HMO dependent upon certification -Life and Accident Insurance -Annual increase based on performance -13 and 14th month Pay Responsibilities: *Answer incoming customer calls promptly and professionally, addressing their inquiries, concerns, and requests. *Provide accurate and relevant information to customers, ensuring high-quality service and customer satisfaction. *Handle customer complaints or issues with empathy and patience, striving to resolve them effectively. *Utilize company systems and databases to document and update customer interactions and details. *Follow company guidelines and protocols for call handling, ensuring adherence to established procedures. *Upsell and cross-sell products or services to customers, as appropriate. *Identify and escalate complex or unresolved issues to the appropriate department or supervisor. *Meet or exceed individual and team performance targets, including call quality, customer satisfaction, and sales quotas. *Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers. *Participate in ongoing training sessions and coaching to enhance skills and performance.