Customer Service Representative (Project Based-Makati City)

Qualifications:
?Graduate of any 4-year course
?Computer Literate (Knowledgeable in Microsoft Office)
?Detail-oriented
?With good communication skills

Key Responsibilities:
Billing and Payment Verification
?Review and verify provider billing statements and payment records for accuracy and completeness.
?Resolve discrepancies in billing and payments by coordinating with providers and internal departments, such as Finance and Customer Service.
?Ensure timely processing of provider payments in compliance with organizational policies and procedures.
?Maintain accurate and up-to-date records of all billing and payment transactions.
Cross-Departmental Collaboration
?Work closely with Claims, Customer Service, and Finance departments to ensure seamless provider interactions and efficient payment processes.
?Facilitate effective communication and information sharing between the Provider Relations Team and other departments to enhance overall service delivery and provider experience.
?Participate in cross-departmental projects and initiatives aimed at improving billing and payment verification processes.
Continuous Improvement
?Identify opportunities to streamline billing and payment processes, enhancing operational efficiency and provider satisfaction.
?Stay informed about industry trends, regulatory changes, and best practices in billing and payment verification.
?Propose and implement innovative solutions to improve billing and payment verification operations.
?Encourage feedback and suggestions from team members to foster a culture of continuous improvement.

Makati Office
Salary Offer: P15,000.00/month
Schedule: Mon-Fri 8:00am-5:00pm Onsite