Customer Service Representative (Pioneer Account - Dayshift)

Job Title: Customer Service Representative (Pioneer Account - Dayshift)

How you'll make an impact: Ensure excellent customer service to clients/customers about vehicle sales, service appointments, parts, warranties, and other related issues. They may assist customers over the phone, via email, or in person.Respond quickly and efficiently to all parties and maintain high customer satisfaction.Do a follow up with customers after service visits or sales to ensure that their needs were met and to gather feedback on their experience.Maintain accountability and responsibility for the required assigned tasks.Use good judgment to handle difficult situations.Consistent documentation of all calls or activities accurately.Constant demonstration of a positive attitude and willingness to learn.Responsibilities may adapt to the needs of the business. What you need to succeed: Two years of BPO-experience is a plus.Amenable to a flexible schedule and onsite work setup.Excellent and professional English verbal/written communication skills.Proficient in Microsoft Office and Google Workplace.Strong work ethic and the ability to take direction well and work independently.
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