Customer Service Representative (Phone Call Interview)

About the Role:

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently.

Responsibilities:

Customer Support:
* Respond promptly to customer inquiries via phone, email, and live chat.
* Provide accurate and timely information about products, services, and policies.
* Resolve customer issues and complaints effectively and professionally.
* Identify and escalate complex issues to appropriate departments.

Problem-Solving:
* Troubleshoot technical issues and guide customers through solutions.
* Analyze customer feedback to identify areas for improvement.
* Develop and implement solutions to enhance customer satisfaction.

Administrative Tasks:
* Maintain accurate records of customer interactions and resolutions.
* Update customer information and databases.
* Prepare reports on customer satisfaction and performance metrics.


Qualifications:

* High school diploma or equivalent.
* With or without BPO Experience
* Excellent verbal and written communication skills.
* Strong problem-solving and decision-making abilities.
* Ability to multitask and prioritize tasks effectively.
* Positive attitude and a passion for helping others.
*Amenable to work onsite

Benefits:

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Supportive and collaborative work environment.

We are committed to diversity and inclusion and encourage all qualified candidates to apply.