Customer Service Representative - Pasay/ Quezon/ Iloilo Cebu

Job Description

Responsibilities:

Handle complaints, provide appropriate solutions, and alternatives within the time limits.
Manage large amounts of incoming calls.
Follow communication procedures, guidelines, and policies.
Resolve product or service problems by clarifying customers' complaints.
Select and explain the best solution to solve the problem.

Required Skills:

Completed 2 years in college/College Graduate w/ 1 year BPO Voice experience (required)
Computer literate.
Available to work shifts, which may include work during evenings, weekends, and public holidays.
Ability to calm irate, anxious, or grieving customers
Additional Notes:

This position will be working with a global analytics and digital solutions company serving industries.
Working Set-up: Onsite
Mondays to Fridays.
Complete details will provide by our Recruiters.
HMO after 3 months plus dependents upon regularization (can cover up to 80 years old)
Night Differential Pay
Performance Based Incentives
Non-Taxable Allowances

Offered salary : 18000-23000