Customer Service Representative (Omnichannel)

Position Summary: As a Customer Support Representative, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated. Primary Responsibilities: Providing customer support through phone and email. Providing proper documentation on customer interactions or incidences Attend social media including but not limited to Twitter, Instagram, Facebook, Linkedln Stream General operations and administrative tasks Qualifications: Must be at least 18 years of age Must be able to work full time, 40 hrs per week Must be able to work on a rotating schedule and weekends/holidays At least 6-mos BPO experience Good English communication skills both written and verbal Experience with a ticketing system, preferably Hubspot A high-level technical ability is preferred Supporting a web-based SaaS application is a plus. Work Environment: As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.