Customer Service Representative (Non-Voice)

**Minimum Requirement**
- _At least 1 year call center experience (All voice experience only)_
- _At least HS (old) or SHS Graduate_
- _Above Average - Good Communication Skills_
- _Willing to work on site_

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Salary**: Php20,000.00 - Php21,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Parañaque City: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)