Customer Service Representative - Non Voice

This role is for our retail account and will tentatively start at the beginning of October for the winter season in the US.

JOB PURPOSE

Customer Service Representative handles customers' subscription concerns through email and tickets.

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative.

Billing Questions and Issues
Cancellation of orders
Following up on orders or concerns
Product Inquiries
Return and exchange questions and processes
Return requests for faulty products or size issues
Refunds for items
Correcting Shipping errors
Tracking inquiry
REQUIREMENTS

Desire to help customers
Strong written skills
Quick learner who can pay attention to detail
Ability to work well in a team
Preferably with prior data entry or CSR experienced
EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account