Customer Service Representative (Non-Voice) - Angeles City, Pampanga

Primary Duties and Responsibilities:
Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business. Create a genuine connection with our customers, identify customer concerns and needs proactively. Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call. Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives. Stay up to date on all relevant company and product updates and information. Knowledge and Skills Required:
Proven capability of providing excellent customer service – demonstrate customer centric values Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer Excellent written and verbal English communication skills Demonstrate the desire to be part of a growing organization and recognizes opportunities to move up and contribute in a different role later on. WITH 6 MONTHS EXPERIENCE OF CHAT SUPPORT IN BPO INDUSTRY IS A MUST. At least Senior High School Graduate Applicants must be willing to work in an office-based setup Applicants must be willing to work in Marquee Mall, Angeles City Pampanga Willing to work during Manila night hours (shifting schedules) and weekends Can start on MAY 7, 2024 WHAT WE OFFER:
Career advancement opportunities Fun environment Great rewards and recognition program Monthly performance incentives Job Types: Full-time, Permanent
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
Company events Health insurance Life insurance Paid training Pay raise Schedule:
8 hour shift Evening shift Holidays Late shift Night shift Overtime Rotational shift Weekends Supplemental pay types:
13th month salary Overtime pay Performance bonus Yearly bonus Ability to commute/relocate:
Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
What is your expected salary? Education:
Senior High School (Required) Experience:
Chat Support: 1 year (Required) Expected Start Date: 05/07/2024
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