Customer Service Representative - No Experience Required

Are you looking to start a rewarding career in customer service? Join our team as a Customer Service Representative and play a vital role in delivering exceptional support to our clients. In this role, you'll serve as the first point of contact for customers, addressing their needs, answering inquiries, and resolving concerns in a timely and professional manner. You'll also ensure every interaction meets high-quality and performance standards, contributing to an excellent customer experience.
This is an ideal opportunity for individuals seeking growth in a fast-paced and supportive work environment, even without prior BPO experience.
Key Responsibilities:
Provide accurate information and solutions to customer inquiries and concerns.
Handle incoming calls, emails, or chat messages while maintaining professionalism and empathy.
Ensure compliance with service level agreements (SLAs) and quality assurance guidelines.
Document customer interactions and resolutions in the system for future reference.
Work collaboratively with team members to achieve performance targets and improve processes.
Qualifications:
Open to undergraduates with relevant work experience (college degree not required).
Strong communication and interpersonal skills.
Willingness to learn and adapt in a customer-centric environment.
No prior BPO experience required, but a positive attitude and eagerness to succeed are a must.
What We Offer:
Competitive salary and benefits package.
Comprehensive training and mentorship to ensure your success.
Opportunities for career growth and development.
A supportive team environment that values your contributions.