Customer Service Representative Medical Allied Graduates

A call center agent's job description includes many responsibilities, such as:Customer service: Answering customer calls, providing information, and resolving issues Sales: Upselling products and services, processing orders, and cold calling Technical support: Troubleshooting products and guiding customers through navigating the company website Customer account management: Updating customer accounts with accurate information and reviewing customer accounts Call center operations: Managing a high volume of calls, tracking daily calls, and completing call logs Customer feedback: Reporting on customer feedback and analyzing calls to determine if they need managerial help Training: Helping to train new employees and informing them about the company's customer management policies Collaboration: Collaborating with other call center professionals to improve customer service Escalation: Escalating customer calls to other departments and team members when necessary Goal setting: Meeting daily, weekly, and monthly goals for critical key performance indicators (KPIs) like call volume, average call handling time, and average customer satisfaction score