Customer Service Representative Logistics

Job Responsibilities:
- Enter orders, audit, update databases, keeping accurate records of relevant activities
- Plan and manage logistics, transportation
- Answer incoming carrier phone calls
- Track booked loads, update status in TMS system
- Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
- Track quality, quantity, delivery timelines, and productivity
- Coordinate shipments by tracking, rescheduling appointments with shippers/receivers etc.
- Address any problems or complaints that may arise quickly and amicably
- Increase productivity, hone accuracy, and adhere to standards
- Analyze data and consider performance modifications and implement improvements
- Comply with all regulations, laws, policies
- Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
- Maintaining current knowledge of market trends in the transportation marketplace
- General support help