Customer Service Representative - Local Healthcare

Customer Service Representative - Local Healthcare Account
Company: Teleperformance
Location: Rockwell, Pasig

Overview
As a Customer Service Representative at Teleperformance, you will play a vital role in providing exceptional customer service to clients in the healthcare industry. You will be responsible for handling inbound calls, resolving customer inquiries, and ensuring customer satisfaction.

Qualifications
• High School Graduate (old curriculum) or Senior High School Graduate
• At least w/ medical allied course
• At least 6 months of experience in a healthcare customer service role is preferred, but not required.

Skills
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work under pressure
• Proficiency in using computers and relevant software applications
• Empathy and patience in dealing with customers

Responsibilities
• Handle inbound calls from customers and provide prompt and accurate assistance
• Resolve customer inquiries and complaints in a timely and professional manner
• Provide information about products, services, and company policies
• Process customer orders and transactions accurately
• Maintain customer records and update databases
• Adhere to company policies and procedures
• Contribute to a positive and collaborative team environment

Benefits
• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and inclusive work environment

If you are a passionate and dedicated individual who enjoys helping others, we encourage you to apply for this exciting opportunity at Teleperformance.