Customer Service Representative (Local Account)

1. Attend all customers queries and concerns through call, email or chat or on social media.
2. Provide accurate information and detailed explanation to customers.
3. Maintain required Service Levels and Quality Standards at all times.
4. Detailed collection of customer data to facilitate seamless processing of requests.
5. Maintain customer confidence and protects operations by keeping customer's information confidential.
6. Provide resolution on customer requests within set parameters of Customer Service Management.
Education & Experience:
Candidate must be Graduate of any 4 year course. With 1 year call center experience handling government accounts.