JOB DESCRIPTION
We are looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR). This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
What we are looking for:
To be successful in this role you must…
- Have worked in a training, quality and/or operations department.
- Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes.
- Have a proven and successful track record of effective training in the CRM business or a closely related industry.
- Have EXCELLENT communication skills.
- Have experience in monitoring/coaching skills related to behavior-specific feedback.
- Have worked in a data-driven environment.
- Manage your time effectively and be focused on setting clear objectives and priorities.
- Have knowledge/experience in training needs analysis, facilitation, content development and evaluation.
- Master local language (verbal & written).
- Have an aptitude to handle change in a fast-paced dynamic environment.
- Must have Telco and soft skills experience – communications, culture and customer service background.
- Be able to work in different shifts within 7 days/24 hours service time.
- Knowledgeable with the BPO dynamics.
RESPONSIBILITIES
- CSR's main task is to offer a full range of customer service to assigned Employer's Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
- CSR's work duties can as well include data input to Clients' programs and other back- office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.
- Additional responsibilities may be added as the needs of the business change and expand