Customer Service Representative

COMPANY PROFILE: Has been in the Philippines for over 30 years now. This company serves business and institutional clients in nearly 30 markets across different countries.

Position: CSR
Company Industry: Banking & Finance
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 - Php 40,000 (Negotiable)
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

JOB REQUIREMENT:
*Open for Non-Bachelors Degree
*At least 2-3 years Call Center experience
*Amenable to work in a shifting schedule
*Amenable to attend face to face interview once requested
*Amenable to be train on site

JOB RESPONSIBILITIES:
*Accountable for providing outstanding customer care and customizing solutions for esteemed clients of commercial banking.
*Comply with banking regulations while determining and meeting the needs of your consumers, both present and future.
*Initial point of contact by phone for clients requiring prompt maintenance and servicing across many commercial banking product categories
*Work together with stakeholders to address a client's issue.
*Other task as assigned

RECRUITMENT PROCESS:
*Assessment (FACE TO FACE)
*HR Screening (PHONE)
*Operations Interview (FACE TO FACE)
*Reference Check
*Job Offer