Customer Service Representative

Job Description

At Emapta, saying "We're a Family" means we're also your second home at work, and our ratings prove it!
4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.
Escalate secondary level concerns if needed

Monitor and update relevant data

Create monthly reports

Ensure all relevant databases are correct to prevent operational delays

Respond to customer enquiries Answer phone calls (Case management and finalization)

**Requirements**:
Can communicate well and write in English

**Work Experience**: Minimum of two years in Customer Services or case management or sales order management - Warranty Insurance, telco, parts coordination, sales orders

**Traits we like**: Proactive, team player, problem-solving mindset, act quickly, detail and customer-oriented, and trustworthy

Has customer service skills (Ask the right questions to arrive at the solutions)

**Experienced in**: Formatting Client Proposals, document and case management, updating practice management systems, handling inbound calls from customers

**Benefits**:
Competitive salary package

Weekends off

Caring work environment and supportive team

**Job Description**:
At Emapta, saying "We're a Family" means we're also your second home at work, and our ratings prove it!
4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, s