Client Profile:
The know IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media. The specialization of skills of the company is across more the 4o industries including the world's largest delivery network. They have more than 500,000 of people and clients of more than 120 countries. They continuous to delivery services for innovation for modernizing the world of technologies.
Position: Customer Service Representative
Industry: BPO
Location: San Nicholas, Ilocos Norte
Salary: Php 25,000 – Php 35,000
Work Set up: HYBRID
Work Schedule: Mondays- Fridays
BENEFITS:
Government mandated benefits
13th month pay
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
Requirements:
Bachelor's degree holder.
Open for fresh graduate
Undergraduate are welcome to apply.
Willing to work on Graveyard shift
Amenable to work on-site once recalled
Willing to work in a BPO company.
Responsibilities:
Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
Resolve problems and issues in a professional manner and engage with customers to identify additional needs
Ensure that customers are fully satisfied with the service provided
Offered value for money to build client's reputation as a first-choice provider of media services
Achieve challenging individual, team, and contact center targets
Recruitment process: (Phone or online)
Initial Interview
Final Interview
JOB OFFER