Customer Service Representative

LAPTAP ENTERPRISES

 

Is currently looking for:
CUSTOMER SERVICE REPRESENTATIVE

RESPONSIBILITIES

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels such as calls, text messages, and Facebook comments and messages.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS

College graduate, preferably of any computer or I.T. related course

Preferably with high knowledge on computers and laptops

Preferably with experience working with customer support

Excellent English communication and strong customer service skills.

Friendly and happy personality. Does not get easily discouraged when dealing with customers.

Willing to multi-task and render overtime.

Willing to have their day off any day of the week..

Able to start ASAP.