The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.
Teleperformance Earns Great Place To Work® certification in 69 countries
07.16.2024
New York, July 16, 2024 – Teleperformance, a global leader in digital business services, announced today that its operations in 69 countries received certification by Great Place to Work, the global authority on workplace culture and employee experience. Ninety-seven percent of Teleperformance employees now work in a Great Place To Work-Certified location1.
"People are the heart and soul of a company's culture, and I applaud Teleperformance for its ongoing efforts to solicit confidential and independent feedback from employees to continuously fuel its transformation as a business services company that cares for the professional growth and wellbeing of its people," Michael Bush, CEO of Great Place To Work, commented. "I am pleased to congratulate Teleperformance on this outstanding global Great Place To Work accomplishment this year."
More than 200,000 Teleperformance employees worldwide completed the trusted, anonymous Trust Index™ survey conducted the Great Place to Work Institute. The survey assesses employee satisfaction across key areas, including credibility, respect, fairness and camaraderie.
Employees gave Teleperformance high marks for its work culture which supports employees with a comprehensive leadership development program and promotes wellbeing with sports clubs and brings employees across the globe together through the company's annual For Fun Festival employee talent competition.
"Throughout our 46 years, we have innovated our service offering and our workplace culture to provide industry-leading customer experiences that leverage the best of our people and technology. This innovation is driven, in part, by our strong workplace culture where everyone can see themselves contributing," said Teleperformance Chairman and co-CEO Daniel Julien. "We continually talk and engage with employees and act on their feedback to make Teleperformance a place where everyone feels proud to work."
Great Place to Work is the global authority on workplace culture and employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Its annual certification program is based on a rigorous methodology and independent employee feedback.
3 sites located in Alabang, Eastwood and Clark Angeles Mabalacat Pampanga
