Responsibilities and Duties:Friendly and active conversations with customers via live-chat, and email in compliance with company standardsAssist customers/patients with our online sign-up processAnalyze customer complaints and provide appropriate corrective actions/resolutionsVerify IDs and other sensitive patient information of new patientsMaintain HIPAA compliance when advising customers and patients or handling their personal dataMust be knowledgeable of Patient Rights (state variable)Assist patients with uploading their medical documentation and alerting their appropriate medical providerNavigate customers through technical issues and flag any repeated issues to Leads or DirectorInform patients on what to expect during their appointments and provide basic education on company servicesLearn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customersCommunicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers betterAssist in any orders by communicating between dispensaries and patientsAssist any affiliate dispensaries with their patient medical requests/changesRespond to any healthcare providers' requests and patient-related questionsMaintain response times of 45s or lessMaintain a CS rating of 93% or moreQualifications:2+ years of customer service experience, phone service preferredExcellent verbal and written English Communication SkillsAverage Typing Speed of 60 WPM and aboveKnowledge of e-Commerce, Retailing, and Sales is a plus but not required-Excellent and able to Multi-task on the following:Answering email and chat inquiriesAble to do calls for CallbacksFast learner & highly trainable with good analytical skillsTeam player and able to work with less supervisionKnowledge using Microsoft Excel FilesGood problem solver & has a Positive attitudeMust be willing to work graveyard shifts and holidaysWell-organized, Responsible, and has initiativeExcellent time management skillsAbility to prioritize and meet various deadlinesIndependent with a positive work ethic and passion to succeedWilling to start immediatelyWhy apply with us?Competitive Compensation package with Salary AppraisalsEquipped with the latest technologiesMonthly Incentive Rewards on successful orders and Attendance ProductivityOffers Full-time employment and Career GrowthEasily accessible from almost any part of the Metro Cebu area.One-day Application Process onlyService Incentive Leaves Upon RegularizationAttendance Productivity IncentivesAdditional Hazard Pay within Qualifying HoursStable Job with Salary AppraisalsHoliday and Night Differential Premium Pay RatesJob Promotion is highly possible... if YOU have the drive.HMO/Health InsuranceWork-Life BalanceFree Pre-hiring Medical LaboratoriesHow to ApplyLocation:7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu CityFor those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.
