Do you want to change the world? We do, too.The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we're looking for talented, committed people to help us drive our growth and achieve our goals.SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial, and utility customers worldwide.SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower.**SUMMARY OF ROLE**SunPower is seeking a Customer Service Representative to provide world class customer care for our Customers in North America. The Customer Service Representative reports to the Team Lead and or Manager and will be responsible for running the daily operations of the Customer Service team to meet the required deliverables and metrics to provide excellent customer satisfaction.**ESSENTIAL DUTIES AND RESPONSIBILITIES**- Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to data base.- Drive resolution to all types of customer concerns (billing, technical support, life events, etc).- Comply to SunPower Environment, Health and Safety and Manufacturing Quality standards, rules and regulations.- Adhere to Customer Care policies on attendance, WFM, staffing, communications quality, etc.- Perform other duties that may be assigned.**RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS****Minimum requirements**- Graduate of Business Management or any 4-year course.- Ability to manage complex transaction processing function- Experience in managing client-facing team in a Customer Service environment.- Experience in using CRM systems and software.- Highly analytical and patient- Excellent in written and oral communication- Attention to detail and the ability to work under pressure are keys- Customer satisfaction focus, must have the passion, commitment and drive- Ability to multitask and support multiple customer queues**OTHER PERTINENT INFORMATION**- Location: ROHQ- This is an FTE position- Can work night shift, weekends, US/PH holidays, dynamic schedule and break patterns.
