Customer Service Representative

ABOUT YOU: College level or short course/vocational diploma or equivalentAt least 1 year of relevant work experience in Customer Service or a similar field preferred.Experience in E-Commerce, Logistics, or BPO is a plus.Familiarity with CRM systems, SalesForce or ZendeskExcellent written and verbal communication skills.Excellent customer service and interpersonal skillsAbility to handle multiple projects simultaneously and work under pressure.Knowledgeable in Microsoft Office and relevant software.Strong background in Logistics Operations or E-Commerce.Strong problem-analysis and resolution skills ABOUT THE ROLE: Maintain a positive, empathetic, and professional attitude toward customers.Answer calls and emails based on customer inquiries.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with related departments as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Monitor delivery status, and update client information and transaction activity in the system.Process transactions in the system – Orders, forms, and applications.Identify issues to escalate to supervisors/team leaders.Complete call logs and reports.Verify customer information and instructions.