YOURMEMBERSHIP PHILIPPINES
Is currently looking for:
CUSTOMER SERVICE REPRESENTATIVE
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners to grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we?re looking for great employees to join us!
As part of our continuous growth, we are seeking for a CUSTOMER SERVICE REPRESENTATIVE to join our power team!
DUTIES AND RESPONSIBILITIES
Excellent telephone manners and listening skills.
Provide good customer service and the best resolution for customer inquiries.
Always deliver professional customer service to customers, especially during any instances of emotional strain.
Service all job seeker and employer products sold through our partner Career Centers.
Quickly and easily navigate multiple websites and takes the initiative to prioritize, manage, and complete projects.
Work with the Team Lead on planning how to meet individual and team metrics.
Develop action plans with the Team Lead for escalated issues.
Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive respectful manner.
MINIMUM KNOWLEDGE,
SKILLS, AND ABILITIES REQUIREDCollege Degree preferred or has completed 2 years in college
Require 2 or more years of relevant work experience
Experience working in customer service preferred
Possesses a moderate understanding of general aspects of the job
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Excellent verbal and written communication, organization and follow-up skills
Excellent relationship-building skills and the ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Strong problem-solving and analytical skills with the keen ability to deal with detailed and sometimes ambiguous information
Good People, Doing Good Things
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Market-Competitive Compensation
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Medical Insurance
Dependents' HMO Coverage
Dental Coverage
Comprehensive Life Insurance
Casual Environment
Purpose Driven Culture
Work-life Balance
Passionate about Community Involvement
Equal Opportunity Employer
Website:
(url removed)
