Customer Service Representative

Customer Service Representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Can work in Clark, Pampanga
- Open to Fresh Graduates/No experience

**Salary**: Up to Php50,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Staff meals provided

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Bonus pay

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (required)