Customer Service Representative

Urgent Hiring!

Customer Service Rep – Health- Level 1
work set up: WFH/ 12months contract
Salary: 35,000 (monthly)

Monday- Friday
8 to 4 PM EST
One hour lunch break 12-1

Qualifications:

• Fluent in English
• Basic Computer Skills- such as:
o GMail
o MS Outlook
o MS Word
o MS Excel
o Adobe Acrobat
• Willingness to develop phone skills
o Make Calls as needed
o Be available to receive calls
OrganizedPrioritizing tasksProactiveResourcefulClear Communicator including asking questions
You will be trained on proprietary software
o Conrep
o Z Drive
o Docusign
o VG Phone service
o All Carrier Websites
o Spark Instant Messenger

Your duties will be (but not limited to)
assisting Sales managers & Health clients with specific health insurance related tasks, as well as cover for out of office CSRsPrepare and edit census documentsCorrespond with Insurance contacts to obtain information and clarification of itemsRead and understand Summaries of Benefits, answer general claim inquiriesInteract with clients to gather documentation needed to perform health insurance transactionsReview invoices and update clients on billing issuesProcess enrollments/terminations/QENs/Cobra items on client portalUpdate client files, Conrep & Z drive, as well as CSR documents (insurance contact sheet, etc.)Send professional emails timely