Customer Service Representative - Iloilo

REQUIREMENTS: Completed 2 years in college (any course, no back subjects)High School Graduates with at least 1 year BPO/Call Center experienceWilling to be assigned to ILOILO SITE (Megaworld)At least 18 +Good communication skillsBasic computer and internet navigation skillsAmenable to working in shifting schedulesCan start ASAPResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call-handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers