Customer Service Representative- Iloilo City

TASQ Staffing Solutions is urgently hiring call center agents for their Iloilo branch for the months of June and July 2024.

To qualify for this role, you must meet the following criteria:

Strong communication and interpersonal skills are essential.
Proficiency in English is mandatory.
Flexibility to work different shifts, including weekends and holidays, is required.
High school or senior high school graduates, regardless of BPO experience, are encouraged to apply.
Willingness to work at the Iloilo City office is a must.
The client will provide detailed information about the competitive salary and benefits packages.

As a call center agent, your responsibilities will include:

Handling incoming customer calls professionally and promptly.
Addressing customer inquiries, concerns, and requests.
Providing accurate and relevant information to ensure customer satisfaction.
Resolving customer complaints or issues with empathy and patience.
Documenting and updating customer interactions using company systems and databases.
Following company guidelines and protocols for call handling.
Escalating complex or unresolved issues to the appropriate department or supervisor.
Meeting or exceeding individual and team performance targets, including call quality and customer satisfaction.
Staying updated on product knowledge, company policies, and industry trends.
Participating in ongoing training sessions and coaching to enhance skills and performance.
This is a full-time position.

For Account 1, the benefits include:

Free meals and medicine
Accidental and life insurance
Allowances
Free shuttle service
Perfect attendance bonus

For Account 2, the benefits include:

Skills premium pay
Day 1 HMO coverage
21 leaves that can be converted to cash
Allowances
Life insurance

For Account 3:
Up to P5,000 allowance on top of the salary
20% Night Differential
Day 1 HMO
HMO for 1 dependent upon regularization

If you meet the qualifications for this role, you can expect to receive communication for an interview within 24-72 business hours. Communication will be conducted via a phone call, and a follow-up text and email if you're not able to answer the call.