Customer Service Representative (Ibex Global Solutions)

Customer service representative, and it refers to a frontline employee who works in a contact center to help customers with their issues:
Responsibilities:
CSRs interact with customers through various channels, such as phone, chat, email, and social media. They handle complaints, process orders, and provide information about products and services.
Skills
CSRs need to have interpersonal skills, problem-solving skills, empathy, patience, and the ability to stay calm under pressure. They also need to be able to multi-task and be self-directed.
Impact
CSRs are the face of a company to its customers, and their interactions can significantly impact customer satisfaction and loyalty.
Other names
CSRs are also referred to as agents, contact center agents or associates, or operators.