Job Highlights: Hybrid work set up and provided with complete work toolsEnjoy exclusive promotions and discounts on Ayala-owned productsCollaborative work environment
Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we're looking forward to meeting you!
Your Role:
The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information. By conducting phone interviews and email exchanges with our clients, it aims to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.
What's in it for you?
Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility. What you will do: Act as the main point of contact for multiple clients and their customers via phone, email, Zendesk and our internal teams to deliver sharp creative packages within tight timelinesHandle customer calls and email inquiries to gather pertinent business information needed in the creation of their websites and or AudX productsAssists in the creation and maintenance of customer-specific documentation for assigned customer base and desired output mediumDocument details of each call accurately as per company-provided guidelinesDocument and track amendment requests and completionsWork with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websitesConduct research vital to capturing customer informationRespond to client inquiries via phone, email, or chat channels with accurate informationAssist and respond to the teammates' product-related inquiries Join our team, and enjoy these benefits: Access to Ayala perks and benefitsHybrid work set-up and provided with complete work toolsInternet AllowanceHealthcare Insurance (HMO) coverage on day 1Access to mental health and wellness programLife and Accident Insurance on day 1Convertible leave credits Qualifications: Minimum 2 year of solid call center agent experience (voice account)Excellent customer service and support skillsStrong written and verbal communication with strong grammar skillsHighly motivated and energeticWilling to work on a permanent night shift scheduleOpen to a hybrid work arrangement (site location: Quezon City)Note: We only accept applicants who are residing within these areas: Metro Manila, Rizal, Bulacan
