Customer Service Representative (Fresh Graduate) - Local Account

Job Description:
Through the online customer service system and telephone, assist players to solve the problems they encounter on the website (including deposit and withdrawal inquiries/game result confirmation/other questions, etc.).

Duties and Responsibilities:

Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Respond promptly to customer inquiries
Communicating with customers through various channels.
Resolving issues and basic troubleshooting technical problems
Manage customers' accounts
Provide assistance for deposits & withdrawals
Handle certain transactions
Providing proactive customer outreach

Job Requirements and Qualifications:
College level or college graduate.
Age: 21 to 30 yrs.old
Capacity to multitask and perform effectively under pressure.
Ability to write and present reports.
With experience in online gaming is an advantage.
Computer literate.

Professional Qualities:
Good verbal and written communication skills
With high emotional intelligence
People-First Mindset
Effective Listening Skills
Excellent Problem-Solving Skills
Flexible and Adaptive
Good Organizational Skills
Proficient in managing time
Detail-Oriented
Patient
Willing to Learn, Eager to Improve
Open to Feedback
Team Player

Working Schedule:Shifting schedules: 7am to 4pm; 1pm to 10pm; 10pm to 7am