Customer Service Representative (Finance)

We're looking for Customer Service Representatives who are accustomed to responding to customer questions and requests. You must be comfortable with using computers and have experience with customer support.

Responsibilities:

- Respond to customer inquiries and requests via telephone, email, and chat in a timely manner
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate questions and requests to appropriate departments or persons following the guidelines provided
- Process forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support

Minimum Qualifications:

- At least completed 2nd year of college
- At least 1 year experience in customer service (Finance)
- Fluent in English
- Quick and willing learner who can master the details of the work and call-taking techniques
- Must be able to maintain a positive and professional attitude towards customers at all times
- Demonstrated ability to prioritize tasks and manage time efficiently
- Ability to work well under pressure and think quickly on your feet
- Has strong verbal and written communication skills