Customer Service Representative - Dayshift

WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of Customer Service Representative for its client based in Ortigas Center, Pasig City

This is for direct hiring and for a dayshift full-time role.

Requirements:

? Graduate of any 4-year course, preferably in communications or business management
? With at least 6 months - 1 year working experience as Customer Care Asst. from real estate industry
? Fresh graduate can apply
? Proficient knowledge of customer service, preferably in the finance or real estate industry
? Outstanding communication skills, both written and verbal.
? Strong people skills.
? Excellent phone etiquette.
? Outstanding organizational skills.

Responsibilities: (day to day, expectations)

? Handle and address clients' inquiries, requests, complaints and other after-sales communication initiated by clients

? Ensure customer service, proper client interaction and use of the system.

? Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service

? Checking team to client interactions regularly to ensure quality of communications

Work Schedule: Mon-Fri (9AM - 6PM)