Customer Service Representative (Csr) - Telco Account

We're looking for a dynamic Customer Service Representative to handle customer inquiries, complaints, order processing, and modifications across different communication channels. The ideal candidate should stay calm in challenging situations and have a good computer background.

Qualifications: High school diploma, general education degree, or equivalentAbility to remain composed when dealing with stressed or upset customersProficient in computer usagePrevious experience in customer support roles Responsibilities: Maintain a positive and professional attitude while assisting customers.Respond promptly to customer inquiries through various communication channels.Effectively communicate with customers and demonstrate proficiency.Address and resolve customer complaints in a timely manner.Gain in-depth knowledge of our products for accurate customer assistance.Process orders, forms, applications, and requests with attention to detail.Keep thorough records of customer interactions, transactions, and feedback.Collaborate with colleagues as needed.Provide constructive feedback to improve customer service efficiency.Ensure overall customer satisfaction by delivering exceptional support.