Customer Service Representative (Csr)

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Strong work ethics with no attendance issues

Excellent written and verbal communication skills

Excellent customer service skills

Has high attention to details

Effective/strong problem-solving and decision-making skills

Strong personality that can overcome objections

Great negotiation skills

Flexible to weekend and graveyard schedules.
Background and knowledge about property management and retention are a plus.
Possesses a positive attitude and is highly motivated.
Hardworking and goal-oriented.
Articulate and very persuasive.
Can work well under pressure.