Job Description
This is a remote position.
**About the Client**:
They are Peak Design, and they design, build, and sell photography and lifestyle products all over the world.
You might also recognize them from other websites like Kickstarter, where weve launched all their products across 7 campaigns, earning the title as the most crowdfunded company in existence.
They have a passion for their team's happiness, environmental responsibility, and doing what they can to have a positive impact on the world.
Their team is strong and growing.
They are proud of their mission, their products, and most of all, their people.
Also, they like to have a good time with work, and they're looking for someone with the same mentality.
**Job Summary**:
Their growing team is looking for a skilled customer-oriented service representative who will act as a liaison to provide product and/or service information.
They need enthusiastic individuals who can listen to emerging customer service issues and offer a unique and innovative solution to each problem.
**Responsibilities**:
Identify and assess customers' needs by working with customers to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer issues, provide appropriate solutions and alternatives efficiently on the first contact
Proactive customer management, including resolution of issues and customer follow-up
Keep records of customer interactions, process customer accounts, complete processes and maintains applicable paperwork and reports
**Requirements**:
Proven at least three (3) years' experience in providing customer support over the phone
Ability to probe effectively and diagnose root cause of problems or issues
Excellent customer service and active listening skills
Excellent English communication skills, both written and verbal
Strong computer skills, especially word processing and spreadsheet programs
Ability and willingness to learn
Willing to work on a night shift, fixed weekends off
**Benefits**:
**WHAT WE OFFER**:
? Above-Industry Standard Compensation Package
? Premium Healthcare Coverage and Life Insurance
? Fun Monthly Employee Engagement Activities
? Opportunities for Learning, Personality Development, and Career Advancement
? Permanent Work from Home Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
They are Peak Design, and they design, build, and sell photography and lifestyle products all over the world.
You might also recognize them from other websites like Kickstarter, where w