Customer Service Representative - Cagayan

-PLEASE ATTACH YOUR CV/RESUME- Job Description:

"•Attends to customer inquiries regarding rates, loading schedule, shipment status, routing and receives updates in a timely manner

Coordinates with operations regarding rates and service capabilityPrepares quotation for house accountsMaintains house accounts, with compliance of sending and monitoring reports regularly(3x a week or per client requirements)Monitors shipments from booking, loading, to arrival to their destinations; Advises clients or shippers accordinglyProvides a complete Irregularity Report(IR) and supports documents to assist in handling and resolving claimsEnsures provision of proof of delivery (PODs) to clients and agentsPerforms other tasks as directed by the immediate superior, provided that the personnel have been trained for these tasks Job Qualifications:

"•Must have a Bachelor's/College Degree in Business Studies/Administration/Management or equivalent

Background in freight forwarding/ logistics is an advantageMust be computer literateWith excellent oral and written communication skillsWith ability to multitask and stay organized"
Qualifications
Bachelor's Degree
Skills Required
Communication Skills