Customer Service Representative (Bpo)

Managing of inbound and outbound calls in a timely manner- Following "scripts" when handling different topics- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable- Obtains client information by answering telephone calls; interviewing clients; verifying information- Scheduling meetings and appointments- Maintain a balance between company policy and customer benefit in decision making- Handles issues in the best interest of both customer and company- Keep records of all conversations in our call center database in a comprehensible way- Meet personal/team qualitative and quantitative targets**Qualifications**:- Preferably with at least 1-year BPO experience- Excellent in communication skills or must be conversant- Love challenges and goal oriented- Passionate with the job- Assertive and trustworthy in handling confidential information- Ability to work under pressure- Target Oriented- Assist in the formulation of targets for individuals and teams- Working with other supervisors and management team members to support agents and maximize customer satisfaction.**Details**:- Day shift Mondays to Fridays- Fix week ends off!- Office based job- HMO upon regularization**Job Types**: Full-time, Permanent**Benefits**:- Paid trainingSchedule:- 8 hour shift- Day shiftSupplemental Pay:- 13th month salaryApplication Question(s):- Are you in Angeles City?**Education**:- Senior High School (preferred)**Experience**:- Customer Service Representative: 1 year (preferred)**Language**:- English (preferred)- Tagalog (preferred)