Customer Service Representative Baguio Healthcare

RESPONSIBILITIES:

- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve customer services.
Manage and update customer databases with the status of each customer.
Coordinate with the dispatch team to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls.
Evaluate the problems of the customers and provide logical lasting solutions.
Must be:

- Has at least 1 year of BPO/Call Center Experience.
- Solid technical and diagnostic skills with tested problem-solving skills.
- Willing to start ASAP Willing to work in graveyard or shifting schedule.
- Should be verified as 18 years old and above.
- Excellent English communication skills.
- Strong comprehension skills.
**Job Types**: Full-time, Permanent

**Salary**: Up to Php16,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Required to wear facemask, must be fully vaccinated, Sanitized

Ability to commute/relocate:

- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):
**Experience**:

- CSR/BPO/Call Center: 1 year (preferred)