About BSA Solutions We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.
What's in it for you?? Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.? Office-based in vibrant Cebu City, offering a modern collaborative work environment.? Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.? Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.? Grow and develop your career with us through our technical and professional development programs.? Competitive Salary Package (between 20K – 25K) + generous benefits + personalized learning and development.? About the Role We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service. What is expected of you: Maintaining a positive, empathetic, and professional attitude toward customers at all times; Responding promptly to customer inquiries and acknowledging and resolving customer complaints; Communicating with customers through various channels – mobile chat, email and voice; Understanding the services and terms offered to answer questions accurately; Managing records of clients and landscapers interactions, transactions, comments, and complaints; Communicating and coordinating with colleagues in Australia; and Providing feedback on the efficiency of the customer service process. Experience in customer service for at least 2 years; Excellent English speaking skills and highly organised; Experience in working for an Australian companies is preferred but not essential; Excellent data entry and data management skills; Proficient in using Microsoft Office - Word and Excel; Have experience in CRM system, Service M8 or similar appointment scheduling software. BSA Solutions, Inc. offers: Clear career progression and leadership opportunities based on merits; Amazing, close-knit, and collaborative team; comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law; comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine; regular progress checks and continuous coaching and mentoring to help you map out your development plan; broad selection of exciting and engaging social events to embrace as a vibrant BSA community; psychologically safe environment for you to develop your skills and talent consistent with BSA values; and frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.