**JR-7173 - Customer Service Rep - Western Companies Experience**
Want to be a part of an American-based team?
We got you covered!
Land this awesome opportunity we have for you and be the Customer Service Representative we're looking for!
**Why you will love working with this Client?
**
Our client is a growing and trusted company in the US and a branded merchandise agency with in-house design, technology, and logistics capabilities.
Now, they are expanding their business by building a team here in the Philippines.
Join them now!
**Location / Shift**
Clark Office, Night Shift
As a Customer Service Representative, you are responsible for helping customers with complaints and questions, giving customers information about products and services as well as taking orders, and processing returns.
**Responsibilities and duties include**:
- Identify potential issues and work with both product and support teams to get resolved
- Communicating resolutions clearly, effectively and efficiently to clients
- Identifying and taking ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve
**Qualifications**
- Bachelor's degree preferably in Business Administration
- 1 - 2 years experience in a Customer Support role
- An enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
- Excellent customer service relationship skills
- Strong empathy and ability to understand the customer
- Team player, great work ethic and ability to work in a high-paced environment
- Excellent verbal and written English communication skills
- Highly organised and attention to detail
- Experienced with MS Office including Word, Excel, and Outlook
- Experience working with Western companies (preferred)
**Join Cloudstaff - the Number One Workplace in the Philippines**
Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth.
We encourage and support career development through our specialized training programs and mentoring.
We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment.
Our workplaces are designed with both productivity and relaxation in mind.
We provide break-out rooms with video games, pool tables, ping-pong and more.
We want our staff to feel right at home—after all, they are family!
We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff.
We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.
Schedule:
- 8 hour shift