**JR-7171 - Customer Service Rep - US Experience**
**Why you will love working with this Client?
**
Our client is a provider of high-quality security packaging that helps leading banks, armoured couriers, and retailers protect their merchandise better and run their operations more efficiently.
This client has an existing team of professionals here in the Philippines.
Join them now and experience career growth and success!
**Location / Shift**
Clark Office, Night Shift
We are looking for enthusiastic and goal-driven Customer Service Representative who wil be responsible for helping customers with complaints and questions, and giving customers information about products and services as well as taking orders, and processing returns.
**Responsibilities and duties include**:
- Identify potential issues and work with both product and support teams to get resolved
- Communicating resolutions clearly, effectively and efficiently to clients
- Identifying and taking ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve
**Qualifications**
- Bachelor degree preferably in Business Administration
- 1 - 2 years' experience in Customer Support role
- Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
- Excellent customer service relationship skills
- Strong empathy and ability to understand the customer
- Team player, great work ethic and ability to work in a high paced environment
- Excellent verbal and written English communication skills
- Highly organised and attention to detail
- Experienced with MS Office including Word, Excel, and Outlook
- Experience working with Western companies (preferred)
**Join Cloudstaff - the Number One Workplace in the Philippines**
Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth.
We encourage and support career development through our specialized training programs and mentoring.
We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment.
Our workplaces are designed with both productivity and relaxation in mind.
We provide break-out rooms with video games, pool tables, ping-pong and more.
We want our staff to feel right at home—after all, they are family!
We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff.
We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.
Schedule:
- 8 hour shift